Privacy Policy

Updated September 2025

Empire Trading (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access or use our website, including when you create an account, make a purchase, or sign up for our newsletter. By using our website, you consent to the practices described in this policy and our Terms of Service.

This Privacy Policy is governed by the laws of the Province of Ontario, Canada, and any disputes arising from it will be resolved exclusively in the courts of Ontario.

Jump to:

1. Information We Collect

We may collect the following types of information.

  • Personal information: Name, email address, phone number, billing and shipping addresses, and payment details (processed securely via Shopify).
  • Account information: Username, password, and purchase history for registered users.
  • Technical and usage information: IP address, browser type, device information, pages visited, and analytics data.
  • Optional information: Comments, reviews, newsletter subscriptions, and event entries.

2. How We Collect Information

We collect your personal and account information when you make a purchase, create an account, or sign up for our newsletter. We also gather technical and usage information through cookies and analytics tools on our website.

Additionally, certain third-party services, such as payment processors and shipping providers, may collect information as part of providing their services. For more information about our shipping providers and responsibilities, please see our Shipping Policy.

3. How We Use Your Information

We use the information we collect to process orders and payments, communicate order updates, and respond to customer service inquiries.

Your information also helps us prevent fraud, assess risk, and improve the functionality and overall experience of our website. If you have opted in, we may use your information to send newsletters and marketing communications.

4. Marketing Opt-In and Communications

You may choose to subscribe to our newsletter or other marketing communications. By opting in, you consent to receive promotional emails from Empire Trading. You may unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us at info@empiretradings.com.

5. How We Share Your Information

We may share your information with trusted service providers, like Shopify, payment processors, and shipping carriers, to ensure your orders are processed smoothly. In certain cases, we may share information with legal authorities when required by law or to prevent fraud or illegal activity. Rest assured, we do not sell your personal information to third parties.

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

7. Your Rights

Exercising your rights helps you stay in control of your personal information and how we use it. Depending on where you live, you have certain rights regarding your personal information. These include:

  • The right to see what information we have about you.

  • The right to correct any mistakes in your information.

  • The right to ask us to delete your information where applicable.

  • The right to opt out of marketing communications or withdraw consent for specific uses of your data, such as analytics or personalized offers.

Even if you withdraw consent for these optional uses, we may still need to use your information to process orders, manage your account, or comply with legal obligations, including handling returns or refunds (see our Refund Policy for details).

8. Cookies and Tracking

We use cookies and similar technologies to improve website functionality, analyse usage, and for marketing purposes. You can manage your cookie preferences through your browser settings or opt out of targeted advertising where applicable.

9. Security

We use industry-standard measures, including SSL encryption, to protect your personal information and keep it safe from unauthorized access. While no system can ever be completely immune to risk, we continuously update and monitor our security practices to provide the highest level of protection possible.

10. Minors

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13 without parental consent.

If you are under the age of majority in your province, state, or country of residence, you must have your parent or guardian’s permission to use our site and provide any personal information. Parents or guardians who believe that their child has provided us with personal information without consent can contact us at store@empiretradings.com to request that the information be deleted.

By using our website, minors confirm that they have received the necessary consent from a parent or guardian.

11. International Users

If you access our website from outside Canada, please note that your information may be stored or processed outside your country of residence. By using our website, you consent to this transfer.

12. Changes to Privacy Policy

We may update this Privacy Policy at any time. We encourage you to review it periodically. Your continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your information, please feel free to contact us.

For detailed inquiries, you can reach us directly at info@empiretradings.com and our team will respond as promptly as possible.